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Frequently Asked Questions

Orders:

• How long does it take to launch a new Pixfizz storefront?

  There are many factors which will determine this timeline, but on average, getting a new storefront laucnhed should take between 2 and 4 months.

• What skill set is required to manage a Pixfizz storefront?

  It is crucial to the success of any eCommerce deployment that the client has an ‘app owner’. Someone who will be the main point of contact for Pixfizz, as well as the one who will take on the responsibility to learn how to manage the basic functions, such as order management, storefront updates, publishing products, etc. within the admin.
  
  There is no real minimum requirement or skill set that someone needs to have, other than a willingness to learn. However, someone with a technical and/or design background may be able to pick things up more easily. There are two general activities when it comes to managing a web-to-print eCommerce storefront.
  
  

  1. Managing the storefront: updating the site's design and content
  2. Managing the products: designing and setting up relevant product options, etc.

  
  An ideal candidate to manage the storefront would be a Web Designer who can also code in HTML and CSS, with a huge bonus for those familiar with Liquid and/or Javascript.
  
  An ideal candidate to manage the products would be a designer familiar with applications like Adobe's Illustrator or Photoshop
  
  There is one more activity or skill set, which is often overlooked and even dismissed at the outset of new projects, and that is digital marketing. It is arguably the most important activity to ensure the greatest chance for success, which is to have a strong marketing strategy and resource helping to grow a brand.

• Does Pixfizz offer custom development or additional support?

  Yes, like our product, we are hyper-flexible and always want to help our customers however we can. If a customer has a specific requirement and doesn't have the available resources, our team can step in to help as a professional service.

• Are there any setup costs or license fees?

  No. There are no upfront costs unless the project requires some custom development or additional support.

• What on-boarding support is offered?

  With all of our new customers we have a minimum of 3 online sessions to get projects started efficiently. The first session is a project kick-off call where we review all of the requirements and help guide you in the right direction. The following sessions cover whatever training, consultancy and setup support that may be required to move the project forward. We also provide customers with a detailed quick-start guide that lists all of the activities required to launch a storefront. If additional support or project managemnt services are required, we have can provide a custom quote to offer a dedicated on-boarding manager to ensure your storefront gets launched on time.

• Are there ready-to-launch storefront designs?

  Yes. We have several variations of modern, mobile-ready, website designs that have all of our latest eCommerce, account management and SEO features built-in.

• What do the Pixfizz fees go towards?

  Over 60% of our revenue gets invested right back into our product. We are constantly innovating and upgrading our platform, with new code being published on a weekly basis. This ensures that Pixfizz is always up-to-date with the latest technology and features, all of which are available at no additional cost to all customers.